30-day postage paid returns

      RETURN & REFUND POLICY

      Effective Date: September 6, 2026

      Last Updated: September 6, 2026

      1. INTRODUCTION

      Thank you for shopping with Vazmeriq!

      At Vazmeriq, we are committed to providing a transparent, fair, and convenient shopping experience.

      We understand that sometimes a purchase may not meet your expectations. This Return & Refund Policy explains our return eligibility requirements, refund procedures, order cancellation conditions, return shipping responsibilities, and related customer rights.

      Vazmeriq is an online retail brand operated by Ningbo Haoxingcheng Travel Agency Co., Ltd., a company registered in the People's Republic of China on March 6, 2024.

      This policy applies to eligible purchases made through the Vazmeriq online store.

      If you have any questions or need assistance, please contact our customer support team at info@vazmeriq.com.

      2. 30-DAY RETURN POLICY

      We offer a 30-day return window for eligible products.

      Customers may request a return within 30 calendar days from the date their order is delivered.

      To qualify for a standard change-of-mind return, the product must generally:

      • Be unused, unworn, and unwashed, where applicable.

      • Be in its original condition.

      • Include original accessories and components.

      • Include original packaging where reasonably possible.

      • Be accompanied by valid proof of purchase or an order number.

      • Meet any applicable product-specific return conditions disclosed before purchase.

      Products that have been damaged through customer misuse or improper handling may not qualify for a standard change-of-mind return.

      These conditions do not restrict mandatory consumer rights concerning defective, damaged, incorrectly supplied, or misdescribed products.

      3. HOW TO REQUEST A RETURN

      To request a return, please follow the steps below.

      Step 1: Contact Customer Support

      Send an email to:

      info@vazmeriq.com

      Please provide:

      • Your full name.

      • Your order number.

      • The product you wish to return.

      • The reason for your return request.

      • Relevant photos, if the product is damaged, defective, or incorrect.

      Step 2: Return Request Review

      Our customer support team will review your request and provide further instructions.

      We may request reasonable additional information when needed to evaluate the request.

      Step 3: Return Authorization

      If the return is approved, we will provide the return shipping instructions and confirm the applicable return address.

      Please do not ship products without contacting us first, as unauthorized shipments may cause processing delays.

      Step 4: Ship the Returned Product

      Please dispatch your approved return within 14 calendar days after receiving return authorization, unless we agree to another timeframe or applicable law requires otherwise.

      We recommend using a trackable shipping service and retaining your shipping receipt.

      Step 5: Inspection and Refund

      After the returned product arrives, we will inspect it and confirm whether the return meets the applicable requirements.

      Approved refunds will be processed according to the timelines described below.

      4. RETURN SHIPPING COSTS

      Return shipping responsibilities depend on the reason for the return.

      A. Change-of-Mind Returns

      If you wish to return an eligible product because you changed your mind, ordered the wrong item, selected the wrong variation, or no longer need the product:

      • You are responsible for return shipping costs.

      • Original shipping fees are generally non-refundable.

      • You are responsible for selecting an appropriate shipping service.

      • We recommend using a trackable shipping method.

      • We do not charge restocking fees.

      Our designated return address is located in China. Customers returning products from the United States or other countries may need to pay international return shipping costs.

      We recommend contacting our support team before arranging an international return so that you understand the applicable shipping requirements.

      B. Damaged, Defective, or Incorrect Products

      If you receive an item that is damaged, defective, or incorrect due to an error attributable to Vazmeriq:

      • We will cover reasonable return shipping costs when a physical return is required.

      • We may provide a prepaid return label or arrange another appropriate return solution.

      • We may offer a replacement, refund, or other appropriate remedy.

      • Customers will not be required to pay additional return shipping costs arising from our confirmed error.

      Please contact us before returning a damaged, defective, or incorrectly supplied product.

      Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

      5. REFUND PROCESSING AND TIMELINE

      Once we receive your returned product, we will inspect it to determine whether it meets our return eligibility requirements.

      We generally aim to complete the return inspection within 3 business days after receiving the product.

      If the return is approved, we will initiate your refund within 5 business days after completing the inspection.

      Refunds are generally issued to the original payment method used for the purchase.

      After a refund has been initiated, it typically takes an additional 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment service provider.

      International payment transactions may require additional processing time.

      If your refund has not appeared after the expected timeframe, please contact your payment provider or our customer support team.

      We will comply with any shorter refund deadlines required by applicable consumer protection laws.

      6. REFUND AMOUNTS AND METHODS

      Refund amounts depend on the reason for the return.

      A. Standard Change-of-Mind Returns

      For approved change-of-mind returns:

      • We will refund the eligible returned product's purchase price after applicable discounts.

      • Original shipping fees are generally non-refundable unless required by law.

      • Return shipping expenses are the customer's responsibility.

      • No restocking fees will be charged.

      B. Damaged, Defective, or Incorrect Products

      For confirmed damaged, defective, or incorrectly supplied products attributable to our error, an appropriate remedy may include:

      • A full refund.

      • A replacement product.

      • A partial refund where appropriate and agreed upon.

      • Another remedy required by applicable law.

      When a full refund is appropriate, it will include the relevant product purchase amount and any shipping charges required to be refunded under applicable law.

      C. Refund Method

      Refunds are generally processed through the original payment method used for the order.

      If the original payment method is unavailable, please contact customer support so that an appropriate alternative can be considered, subject to payment provider restrictions and applicable law.

      7. ORDER CANCELLATION POLICY

      We understand that customers may occasionally need to cancel an order.

      Customers may request an order cancellation within 12 hours of placing the order, provided the order has not already been shipped.

      To request cancellation, please contact:

      Email: info@vazmeriq.com

      Please include your order number and cancellation request.

      Cancellation Before Shipment

      If your cancellation request meets the applicable conditions and the order has not shipped, we will cancel the order and issue a full refund to your original payment method.

      For approved cancellations, we generally initiate the refund within 5 business days after confirming cancellation.

      Cancellation After Shipment

      Once an order has been shipped, it cannot be canceled through the standard cancellation process.

      If you no longer wish to keep the product, you may request a return after delivery under our 30-day return policy.

      Order Modifications

      If you need to change your shipping address, product variation, or other order information, please contact us as soon as possible.

      We cannot guarantee that changes can be made once order processing has progressed.

      Nothing in this section restricts cancellation rights or refund remedies required by applicable law, including rights relating to shipment delays or failure to fulfill an order.

      8. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

      We make reasonable efforts to ensure that customers receive the correct products in acceptable condition.

      If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as reasonably possible.

      Customer Support Email: info@vazmeriq.com

      Please provide:

      • Order number.

      • Description of the issue.

      • Clear photos of the product or packaging, where available.

      Our customer support team will review the issue and arrange an appropriate solution.

      Depending on the circumstances, we may provide a replacement, full refund, partial refund, or another legally appropriate remedy.

      If the issue is confirmed to have resulted from our error, we will not require you to pay additional shipping charges for the approved remedy.

      Your statutory consumer rights remain unaffected.

      9. NON-RETURNABLE ITEMS AND EXCEPTIONS

      Certain products may be excluded from standard change-of-mind returns due to their nature, hygiene requirements, customization, or other lawful restrictions.

      Depending on the products offered, these categories may include:

      • Personalized or custom-made products.

      • Perishable goods.

      • Opened personal hygiene or personal care items that cannot safely be resold.

      • Certain products with broken hygiene seals.

      • Digital products that have already been delivered or accessed, where applicable.

      • Products expressly identified as final sale before purchase, where such restrictions are legally permitted.

      Any applicable product-specific return restrictions will be disclosed on the relevant product page or before checkout where required.

      These restrictions do not apply where consumers have mandatory legal rights concerning defective, damaged, incorrectly supplied, or misdescribed products.

      10. EXCHANGES

      If you would like to exchange a product, please contact our customer support team.

      Email: info@vazmeriq.com

      Exchanges are subject to product availability, return eligibility, and applicable legal requirements.

      For standard exchanges requested due to customer preference, return shipping costs may be the customer's responsibility.

      If a direct exchange is unavailable, we may recommend returning the eligible product for a refund and placing a new order.

      For confirmed defective or incorrectly supplied products, we will arrange an appropriate solution without imposing unauthorized additional costs on the customer.

      11. SHIPPING AND DELIVERY INFORMATION

      Vazmeriq provides worldwide shipping to eligible countries and regions supported during checkout.

      Our standard shipping terms are:

      Order Processing Time: 1–2 business days.

      Estimated Shipping Transit: 7–12 business days after dispatch.

      Estimated Total Delivery Time: Approximately 8–14 business days.

      Standard Shipping Rates:

      • Orders below US$60.00: US$6.99 shipping fee.

      • Orders of US$60.00 or more: Free standard shipping.

      The free shipping threshold is calculated using the merchandise subtotal after applicable discounts and before taxes and shipping fees.

      Shipping availability and delivery estimates may vary depending on the destination, customs procedures, logistics services, and other circumstances.

      Business days exclude weekends and applicable public holidays.

      For complete details, please review our Shipping Policy.

      12. DELAYED, LOST, OR UNDELIVERED ORDERS

      If your order has not arrived within the estimated delivery period, please contact our customer support team.

      Email: info@vazmeriq.com

      Please include your order number and available tracking information.

      We will investigate the shipment with the relevant logistics provider.

      If your package is confirmed lost in transit before delivery, we will arrange an appropriate remedy, which may include:

      • Reshipping the product at no additional cost.

      • Issuing a refund to the original payment method.

      • Providing another appropriate resolution agreed upon with the customer.

      Customers will not be charged additional shipping fees for replacement shipments caused by confirmed shipping errors attributable to us or our logistics partners.

      If we are unable to fulfill or deliver an order, we will provide the notifications and remedies required by applicable law.

      13. RETURN SHIPPING ADDRESS

      Our designated return address is located in China.

      Return Recipient / Operating Company:

      Ningbo Haoxingcheng Travel Agency Co., Ltd.

      Return Address:

      No. 14, Room 28-2, Chenjia Building, Baisha Road Subdistrict, Cixi City, Ningbo, Zhejiang Province, China

      Country: China

      Return Support Email: info@vazmeriq.com

      Telephone: +86 173 2839 6230

      Customers must contact customer support before sending returned products to obtain return authorization and shipping instructions.

      The designated return address is also the registered business address of the operating company.

      For change-of-mind returns, customers are generally responsible for the cost of shipping eligible returned products to this address.

      For confirmed damaged, defective, or incorrectly supplied products attributable to our error, we will arrange an appropriate return method and cover reasonable return shipping costs when a return is necessary.

      Please do not send returns without first contacting our customer support team.

      14. INTERNATIONAL RETURNS

      Customers in eligible international destinations may request returns under our 30-day return policy, subject to applicable restrictions and local consumer protection laws.

      International return shipments may involve:

      • International postage charges.

      • Customs declarations.

      • Carrier handling requirements.

      • Additional transportation time.

      For standard change-of-mind returns, customers are responsible for international return shipping costs unless otherwise required by law.

      For confirmed defective, damaged, or incorrect products attributable to our error, we will provide an appropriate remedy without imposing unauthorized additional charges.

      Customers are encouraged to contact us before shipping an international return so that the applicable procedure can be confirmed.

      15. PROMOTIONS, DISCOUNTS, AND FREE SHIPPING

      Vazmeriq may offer promotional discounts, special pricing, and shipping promotions.

      Our standard shipping promotion provides:

      FREE Standard Shipping on Orders US$60 or More.

      Orders below US$60.00 are generally charged US$6.99 for standard shipping.

      Promotional discounts and free shipping offers are subject to the eligibility requirements disclosed at the time of purchase.

      For returned promotional items, refunds are based on the actual amount paid for the eligible returned products after applicable discounts.

      If an order qualifies for free shipping at the time of purchase, the original standard shipping fee will not be charged retroactively solely because an eligible product is later returned, unless a different arrangement was clearly disclosed and is permitted by law.

      We aim to ensure that promotional pricing, shipping offers, return conditions, and refund information are accurate and clearly communicated.

      16. CUSTOMER RIGHTS AND APPLICABLE LAW

      This Return & Refund Policy is intended to provide transparent and fair procedures for returns, refunds, exchanges, and order cancellations.

      Nothing in this policy excludes, restricts, or limits any mandatory consumer rights or remedies available under applicable law.

      Where applicable laws provide additional protections regarding defective goods, undelivered purchases, cancellations, or refunds, those requirements will prevail.

      17. CHANGES TO THIS POLICY

      We may update this Return & Refund Policy from time to time to reflect changes in our business operations, customer service procedures, logistics arrangements, or legal requirements.

      Any revised policy will be published on this page with an updated effective date or last updated date.

      Changes will not retroactively remove consumer rights or alter accepted purchase agreements except where permitted by applicable law.

      We encourage customers to review this policy before making a purchase.

      18. COMPANY INFORMATION AND CUSTOMER SUPPORT

      Vazmeriq is an online retail brand operated by Ningbo Haoxingcheng Travel Agency Co., Ltd.

      For questions about returns, refunds, order cancellations, exchanges, or customer support, please contact us using the information below.

      Brand Name: Vazmeriq

      Legal Operating Entity: Ningbo Haoxingcheng Travel Agency Co., Ltd.

      Company Establishment Date: March 6, 2024

      Registered Business Address:

      No. 14, Room 28-2, Chenjia Building, Baisha Road Subdistrict, Cixi City, Ningbo, Zhejiang Province, China

      Customer Support Email: info@vazmeriq.com

      Telephone: +86 173 2839 6230

      Return Shipping Address:

      No. 14, Room 28-2, Chenjia Building, Baisha Road Subdistrict, Cixi City, Ningbo, Zhejiang Province, China

      Thank you for shopping with Vazmeriq.

      We appreciate your trust and are committed to providing clear return procedures, transparent refund information, and accessible customer support.

      Vazmeriq Customer Support Team

      Operated by Ningbo Haoxingcheng Travel Agency Co., Ltd.